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palummu.com blocked — legitimate SaaS, Talos tickets auto-closed

Дата публикации: 05-10-2026 18:30:26

Hello Cisco Security Team,Our legitimate business website palummu.com (SaaS) is being blocked at the DNS level — public resolvers (8.8.8.8, 1.1.1.1) return REFUSED for the domain, and Cisco Talos lists it with a "Questionable" web reputation.We have submitted Cisco Talos web reputation review tickets twice, and both were auto-closed without manual review. The content categorization ticket (#13157095) was successfully resolved — changed from "Filter Avoidance" to "Science and Technology, Business and Industry" with no threat categories. But the web reputation remains "Questionable" despite the site being clean.Site details:Valid TLS certificate (CN=palummu.com)Professional SaaS marketing site with proper sitemap at palummu.com/sitemap.xml, clean robots.txtNo malware, phishing, or malicious activity of any kindRecently improved SEO/discoverability signals (removed noindex, professional footer, accurate business info)Could a Cisco representative please escalate this for manual review and clear the false-positive reputation? The auto-closed tickets are preventing us from getting a human review.Thank you

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