Complaint. Answer. Reply. Docket with public comment form. Status: Briefing underway. Summary: AA’s revised Conditions of Carriage and International Tariff claim that if AA downgrades a passenger (for example, from business class to coach), AA need only refund 40% of the front-cabin fare — even if the difference in market price is much higher. We … Continue reading "American Airlines downgrade compensation complaint"
Complaint. Answer. Reply. Docket with public comment form.
Status: Briefing underway.
Summary: AA’s revised Conditions of Carriage and International Tariff claim that if AA downgrades a passenger (for example, from business class to coach), AA need only refund 40% of the front-cabin fare — even if the difference in market price is much higher. We challenge this provision as improper, unfair, and deceptive.
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